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We ship the products you ordered within 1-2 days of receiving the order in our system. It then takes 7 to 10 days for delivery according to the courier schedule.
The exact shipping cost is calculated using an automatic calculator and you can view it before order is finalized
Can I return the products ordered?
Yes. Within 14 calendar days of receiving it, subject to the conditions described in the Return Policy. Products must be intact, sealed, in perfect condition. Otherwise we would not respect the return of the goods.
Matsanov Group Ltd. accepts payments by bank transfer. This means that the Customer pays the value of the goods at the time of placing the order. If there is a delivery price included, the Client is also obliged to pay the delivery price to the courier address or office specified by him.
As a customer of Chopni.com, you can also pay by credit / debit card, bank transfer, PayPal, at EasyPay's cash desk or via ePay.bg
ORDER AND PURCHASE
The prices are for 1 piece (or set) in BGN, VAT included. The price of the product does not include the delivery price and payment costs, if any. When ordering, the user specifies the master data according to the options given on the website. The name, address, telephone and e-mail to confirm the order made by him must be indicated. Failure to fill in the feedback boxes or posting incorrect, incorrect or inaccurate information does not bind the company to the obligation to fulfill the order and delivery. The User undertakes to express his / her consent for the placed order and to confirm all details on it after the operator of "Matsanov Group" EOOD has contacted him by phone or e-mail. The User undertakes that the communication electronically satisfies its legal requirements and that it accepts the equivalent of the information transmitted on paper or orally by telephone. By clicking on the "Order" button, the user performs an action, which is a will statement, binding him to the power of the contract - him (the user) and "Matsanov Group" EOOD, respectively the conditions and rules of the Consumer Protection Act described in this document and the rules of trade (LPP). The terms of delivery of the goods are stated on the website.
TERMS OF DELIVERY
The delivery is made by a courier company hired by Matsanov Group Ltd. or its employees at the address specified by the user. The consumer is obliged to provide access and a contact person to accept and pay for the ordered products. If the customer (or a person authorized by him) is not found within the agreed delivery time and cannot be contacted by telephone at the time of delivery, the shipment is returned to the courier's office upon request by the customer. If the consumer has hired another person to accept the shipment on his / her behalf, he / she (the customer who originally made the order) is not entitled to object to the delivery and return of the shipment.
Delivery costs are borne by the consumer and Matsanov Group EOOD, with the consumer paying the amount due for delivery. Matsanov Group Ltd. or a representative of the courier company undertake to notify the consumer by telephone or e-mail, if sudden circumstances prevent the timely delivery.
We reserve the right to ask the customer to pay all or part of the shipping costs for bulk and heavy shipments. The same costs will be specified depending on the product and shipping address. The customer will be notified in advance and has the right to refuse the order if the price of the transportation costs does not satisfy him.
REFUSAL OF DELIVERY
The consumer may refuse ordered and delivered products in the following cases:
(a) the apparent non-compliance of the delivered product with orders, which can be detected by a simple inspection of the product;
(b) the goods have been defective during transport;
(c) the delivery price does not meet the pre-agreed price;
(d) delivery time is not respected.
The above claims are valid at the time of receipt of the order. The consignments are sent back by courier and the price of the courier service is at the expense of Matsanov Group Ltd. Apart from the listed cases, as well as outside the terms of Article 55 (para 1) of the CPA, the client shall not be entitled to refuse to pay and return a delivered shipment. If he wishes to do so, he is not entitled to a refund and bears the costs of transport. Where the goods have been replaced at delivery and it is impossible to ascertain at the time of delivery, the goods shall be replaced after an inspection has been carried out to establish non-conformity without the consumer having to pay any additional costs. In case of a hidden defect of the product, the warranty conditions described in the warranty card apply. In cases where the consumer receives a guarantee card not from "Matsanov Group" Ltd., but from the manufacturer, he addresses directly to the repair shops specified in it. Pursuant to Article 55 (1) of the PPA, a consumer may exercise his rights within 14 days if he has stored the products in the form in which he received them without using them.
RETURN AND REPLACEMENT OF GOODS
Within 14 days after receipt of the goods, the customer has the right to return or exchange them, subject to the following conditions:
1. Good commercial appearance (goods are not torn, scratched, worn, washed, ironed).
2. No damage caused by misuse.
3. Preserved original packaging, supplies and accessories, in p