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"Ivanel" is a Bulgarian manufacturer of ladies' apparel. Each order is sewn specifically to the customer in the desired color and size.
A wide range of dresses, tunics, blouses, jerseys, skirts, sports, formal and casual wear.
All models are made of high-quality fabrics.
The brand Ivanel was founded more than 15 years ago and from the beginning cares for customers to wear clothes with a smile and a good mood.
How to determine your size? Can I get used to my measures?
To determine your exact size, the size table, based on your chest, waist, and hips data, can measure your size - S, M, L, XL, XXL.
If you are hesitant or your measures meet intermediate dimensions, do not be afraid to write to us. We will help you choose or stitch an intermediate amount of your measures.
How do I know the exact color of my clothes? Can I choose another?
Each item is sewn in all colors. The photos of the items are computer-processed so they come closer to the real color. However, keep in mind that there is a difference in color that is due to the different visualizations of your screens.
The full color palette can be seen below or in the additional information box for each product.
For larger orders, we offer shipment of pieces of cloth before making the order. Just tell us that you want and we will send you free samples. You only bear the cost of delivery or you can pick them up from our studio.
If you want to execute your order in a color that you do not have in our palette, it is also possible. You need to send us a photo or a sample of fabric / color so we can provide it with fabric and material and fulfill your order.
Can a pattern with longer or shorter lengths, longer or shorter sleeves be sewn?
Yes, this is possible. Since each order is executed for you, we can execute it at the desired lengths.
In these cases the order goes into the column - individual orders and is not subject to return and replacement, but only to adjustments.
Depending on the desired lengths, we will evaluate and let you know if an additional payment is required. We will execute your order only after your explicit consent for time and cost.
What is the fabric of clothes?
The clothes are made of high quality knitted fabric. Typically, this is a viscose with a lycra, but at the customer's request it can be made of cotton with a lycra or a polyamide with a lycra. The lycra content is about 5% in all fabrics.
"IVANEL" make every order especially for the customer.
IVANEL offers a wide variety of models : dresses, blouses, tunics, jerseys, skirts, trousers, skirts, jackets, vests and other accessories from knitwear. All models are available in a large color range and all sizes from the smallest to the largest. The clothes are sewn to the customer who orders them, so any refinement can be done before or during the order. Sewing of the order takes a short time (1-3 working days), then the order is sent to the customer.
The clothes are made of high-quality knitted viscose fabric with lycra, and at customer's request it can be made from cotton-lycra fabric.
Delivery depends on the location and timetable of courier or postal services.
If you purchased a IVANEL product you have the right to cancel the purchase and return it within 14 days.
"IVANEL" accepts the return and replacement of orders. Clothes need to be with a reserved commercial appearance, undamaged packaging and accompanied by a cash receipt. Do not accept returns of items that were made as an individual order and a pattern other than the standard one. In this case, only a free item adjustment can be made.
No refund for:
Custom or custom-made goods (for example, custom-made clothes, set measures and lengths);
The "Withdrawal Period" expires 14 days after receipt of the goods. If it expires on a non-working day, the deadline is extended to the next business day.
How to cancel a purchase:
You must inform IVANEL of your decision to cancel / refund the purchase. It is not enough just to return the goods. Notification can be made by phone or e-mail or through your personal site profile.
The goods must be of commercial type and packaging and accompanied by the cash receipt.
You must send the unused goods to us within 14 days after you received the order and informed us that you wish to cancel.
The transport costs for the replacement and return of goods are at the expense of the customer. Exceptions are cases where there is a production defect or a confused order.
IVANEL will refund your refund within 14 days of receipt of the denial notification but may delay the refund if it has not received the goods or proof that you have sent it to you.