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EnergGbg is a company that helps households and businesses save energy and money. We offer products for monitoring and managing energy, comfort and security. With us you can improve the energy efficiency of your home or office and live in a comfortable, clean and healthy environment. Our Smart products have a 5 year warranty, easy installation and wireless communication (RF).
Join us in the world of the Internet of Things (IoT) and enjoy the comfort and security!
Order, Warranty, and Cancellation Policy
The deadline for delivery of the requested goods to the address you specify is within 30 calendar days after receipt of the order. This is the maximum term for which we can deliver the products as they are produced and stored in a country outside Bulgaria. In most cases, deliveries arrive at the delivery address for a much shorter period of 30 calendar days. The time limit may be extended on public holidays and / or weekends with non-working days. In any case, it is possible to delay within the specified delivery times and due to a delay in production, to which you will be notified promptly by our associate.
ENERGY DZZD is not responsible for delay if the delay is due to the fault of the delivery courier and / or due to circumstances beyond our control.
When making the delivery, the goods should be carefully inspected by the User and / or an authorized person. If the external visible defects are detected - possible damage, hits and other damage found at delivery, the User should sign a damage report in the presence of a courier and immediately notify the ENERGBG in an appropriate manner.
Upon receipt of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be met. In the event that no damage report is prepared and signed in the presence of a courier upon receipt of the shipment and / or is not immediately notified in a more appropriate manner. The user loses the right to bring the identified external visible defects in accordance with the sales contract.
In cases where a specific delivery date and time are given in writing, the statement is binding. In the case of an incorrect or wrong address, contact person and / or telephone upon request, ENERGYB will not be liable for inaccurate performance of the order as a result of false information submitted by the User.
Upon delivery of the goods, the User or a third party indicated by him / her shall be obliged to sign the accompanying documents. A third person is considered to be any person who is not the owner of the application but accepts the goods at delivery of the delivery address specified by the User. In the event that the User is not opened within the delivery time at the address specified by him and / or is not provided with access to the delivery address, ENERGBG DZD shall be relieved of his obligation to deliver the requested goods and the User loses its rights under the order for delivery of goods. Where the delivered goods are manifestly inconsistent with those requested for purchase by the User and this can be ascertained by a simple examination of the delivered goods, the consumer is entitled to demand that the goods supplied be replaced by an application for purchase of goods effected by him within the 48 hours from the notification of such request.
ENERGY reserves the right to change the subcontractor making the delivery without having to inform the User in advance, as long as this does not reflect the manner and timing of the delivery.
Disclaimer of purchased goods
The consumer has the right to withdraw from the distance purchase without giving any reason without due compensation or penalty and without paying any expenses except for the cost of delivering the goods within 14 days from the date of acceptance of the goods by the consumer or by a third party other than the carrier and indicated by the consumer or when the consumer has ordered a lot of goods with one order to be delivered separately from the date on which the consumer or a third party other than the carrier and indicated by the consumer he accepts the last commodity; The right of withdrawal may be exercised only if the following conditions are complied with:
• Do not break the integrity of the original packaging of the product, incl. the factory appearance of the packaging.
• Do not impair the integrity and appearance of the goods and accessories enclosed in the packaging.
• The consumer has provided the purchase documents for the goods, namely: a copy of the original invoice or copies of the original receipt accompanied by the relevant commodity receipt.
In order to exercise your right of withdrawal, you must notify us (your name, geographical address, telephone number and email address) of your decision to cancel your order with a clear statement (such as a letter sent by post or e-mail).
In order to comply with the withdrawal period, it is sufficient to send your notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Denial action. If you cancel your order, we will refund all payments we have received from you, including delivery costs (excluding additional costs associated with a delivery method you choose, other than the cheapest standard delivery method, offered by us), without unjustified