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Returns Information

return information


Last Updated: 2 January 2020
 

If for any reason, you are not fully satisfied with your ordered product, we will refund your money back, as long as it has not been more than 14 calendar days after receiving the product.

When you have paid via a bank card, bank transfer, ePay.bg or PayPal, the money shall be refunded to you, using the same payment system.

When you have paid via Cash on Delivery, the seller has received the money. It is your responsibility to contact the seller (via the contact form at the bottom of the order page in your Chopni.com profile) in regards to the refund of your money. 
 

However, the items must be intact, without any damages, in original packaging and the condition must be the same as when received. 


***Products which have been custom made, some specific products or are considered perishables are not subject of the Returns or Exchanges Policy.


If you wish to exchange the product with the same because of a fault, which was not caused by you, we will assist you in the process.
Please fill the Returns Form, which will be available after receiving the package (usually up to 48 hours after you have signed for it). It will be located in My Orders tab in your profile. 

The Seller will be notified and obligated to undertake the proper actions immediately after receiving your request.

 

Chopni.com will watch closely your case every step of the way.

 

  • In case you wish to replace or return the product, but the reason is not faulty product or Seller's mistake, the delivery expenses for the return are Your responsibility (the Customer's).
  • In case the product was delivered to You (the Customer) with a fault or with a mistake (wrong size, colour, etc), the return delivery costs are the Seller's responsibility.

 

The refunds will only be issued after the product has been sent back to the Seller and they have verified its condition.

 

***Keep the tracking number of the parcel for reference.

 

Chopni.com will make sure you are fully satisfied, regardless of your course of action.