Returns Information

Last Updated: 18 January 2019
 

If, for any reason, you are not fully satisfied with your ordered product, we will refund your money back, as long as it has not been more than 14 calendar days after receiving the product.
Chopni.com will keep your money safe until then and will refund it with no questions asked.

However, the items must be intact, without any damages, in original packaging and the condition must be the same as you received the goods in. 

***Goods which have been custom made or are considered perishables are not subject of the Returns or Exchanges Policy.

If you wish to exchange the product with the same because of a fault, which was not caused by you, we will assist you in the process.
Please fill the Returns Form, which came with the product and send a scanned copy of it to the Seller.
If the Returns Form was missing you can alternatively fill our the one located in section “My Orders” in your Account.
The Seller of the Product will be notified and obligated to undertake the proper actions immediately after receiving your request.

Chopni.com will watch closely your case every step of the way.

In case you wish to replace or return the product, but the reason is not faulty product or Seller's mistake, the expenses for the return delivery are covered by You (the Customer).

In case the product was delivered to You (the Customer) faulty or mistaken (size, color, etc), the return delivery costs are covered by the Seller.

The refunds will only be issued after the product has been sent back to the Seller and they have verified it.
*Keep the tracking number of the parcel for proof.

Chopni.com will make sure you are fully satisfied, regardless of your course of action.