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Q & A

info page questions and answers

Last Updated: 17 September 2019



Why do we ask you for your email when registering on Chopni.com?

To complete your registration and create an account you need to provide an email address. You will receive information regarding your orders. After you have successfully registered on the platform, you may log in using the same email and chosen password.


Forgotten password? 

If you have forgotten your password, you can restore it via the “Forgotten password” link. 
Create a new password here: https://www.chopni.com/index.php?route=account/forgotten


How can I delete my account? 

Log into your customer profile, then select Settings, then “Delete account”.


How can I contact a Seller?

Use the “Message”button, located on every product page, as well as on the Seller’s Shop Window page. You need to have a profile on Chopni.com in order to send and receive messages.



How to find out if a certain product is in stock?

On each product’s page, you can find information about its availability. In addition, you would not be able to add it to your cart either. You can contact the seller to inquire about future availability via the “Message” button on the same page.


Product Warranty 

Every seller will provide warranty terms when you buy their products. You can see them in either the product description or on the Shop Policy page.
If this information is missing for some product or a shop, then all General Terms and Conditions of Chopni.com and the current legislation of Republic of Bulgaria will be applied.
For more information: https://www.chopni.com/buyer-protection


How to order?

After you have selected the products you wish to buy, add them to your cart. The system will automatically redirect you in it.
Fill in the mandatory fields (name, address, etc), select a shipping method, payment method, agree with the platform’s terms and conditions. Finalize your order by clicking on “Confirm and Pay”.


Who will ship my order? 

The package is sent to you directly by the Seller.


Do I have to register to make an order? 

Yes, this will allow you to track and manage your orders, as well as keep in touch with the sellers if you need to. Having a customer account, guarantees you better experience on Chopni.com.


How to pay?

You can use one of the payment methods we support: 
Credit/Debit Card
EasyPay (only for Bulgaria)
Bank Transfer - details will be provided in the confirmation email you will receive once you place the order.
For more information: https://www.chopni.com/payment-information


How can I use a promo code? 

The promo code is a combination of symbols, which gives you certain discount. Depending on its type, it can be a single- or multi-use code. After you have added products to your shopping cart, apply the promo code.


How can I change the details of my order? 

If your order has already been placed, you need to contact us ASAP on support@chopni.com or call us at +359 888 088 388. 



Where do you deliver?

Every seller sets up shipping settings for their shop. If your destination is not in the list, contact the seller via the message button and discuss options. Keep the local legislation of your country in mind.

Which courier company do you use? 

Each shop has their own shipping policy and sets up delivery methods in the Shop Settings, so you can see and select, if possible, among different options before you finalize your order.


How do I see how much the shipping would cost? 

The shipping is calculated before you finalize your order, once you have specified your delivery address.


Can I have a combined delivery for orders from different shops?

Combine deliveries are not possible. However, you may include a note for the sellers at checkout, to specify the exact date you wish your items to be shipped/delivered.


When do I get my order?

Every Shop has Shipping Policy stating prices and times for delivery to each country. On each product’s page, there is an approximate information on when the order will be delivered to you.
For more information click here: https://www.chopni.com/delivery-information


Do you deliver during holidays and weekends? 

The delivery is executed according to the shipping company’s terms and working hours. If you have questions about delivery times, contact the seller and arrange the most suitable option for you.


How can I track my order?

After you have successfully created and paid for your order and the seller has dispatched it to you, you can find the tracking number of the parcel in the order page next to the Status “Shipped”.
You can track your order from all over the world here: http://parcelsapp.com/en 
For more information: https://www.chopni.com/track-orders



What should I do if I have been charged more than once for the same order?

Contact us on support@chopni.com.


How can I cancel my order?

To cancel an order, you need to contact us immediately on +359 888 088 388 or send us an email at support@chopni.com. If the order has already been dispatched to your address, all shipping fees (sending and returning) will be at your expense. 
For more information: https://www.chopni.com/returns-information


I am not receiving my order. What should I do? 

First, try contacting the Seller. If they have no information or refuse to assist you, contact us at support@chopni.com and we will help you resolve the situation. 


If my order is not completed, how can I get my money back?

If your order has not yet been shipped and you have notified us on support@chopni.com, we will look into it and resolve the issue, by refunding your money within 14 days.


Can I cancel my order if I have already paid? 

The order must be cancelled as soon as possible. The amount you have paid will be refunded within 2-3 business days, the same way you have used.
However, if you notify us and the seller has already dispatched the order, you will be responsible for any and all shipping expenses.


What should I do, if I have paid, but my order is still on “Processing”. 

First, try contacting the Seller. If they have no information or refuse to assist you, contact us at support@chopni.com and we will help you resolve the situation.


How can I return a product?

The product must be sent back with its original packaging and corresponding documents, to be intact and with no damages. You must fill in the Return Form no later than 14 days from the date of having received the order. In some cases, this period may be shorter or non-applicable (perishables). 
If you wish to return a product after this period, please contact the seller to check if a refund or product exchange is possible/available.
Find the Return Form from your orders page in your Chopni.com profile.
Track your returns in My Returns in your Chopni.com profile.

For more information: https://www.chopni.com/returns-information


When do I get my money back after I have returned the product?

Money refund is done within 3 to 4 business days, after the product has been claimed back from the seller and they have confirmed its condition.


If the products is damaged, can it be replaced/exchanged? 

The product may be returned, if it was not damaged by You. We will assist you in the return process. You need to fill out a Return Form and send a scanned copy to the seller. If you can’t find it along with your order, you can fill out the form, located in “My Orders” in your profile.


How many times can I exchange an item I have bought?

There is no exchange limit, provided the reason is beyond the customer’s control.



How can I create a seller’s account? 

You can create your Shop  here - https://www.chopni.com/register-seller

What do I need to sell at Chopni.com? 

Determination and products to sell.