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Q & A

 

General

 

Q: What are the benefits of orders made online?

A: Shopping online has its benefits: · You don’t have to wait at a queue to pay for the desired goods · You can browse and shop at any time of the day and night, and the orders are processed automatically · It is easy to see where your order is at any time through your online account on chopni.com · You don’t have to carry the purchased goods – they are delivered to your front door by a courier.

 

 

Ordering

 

Q: I made an error while typing the delivery information (address, name, phone number etc.), but I have already sent the order. What should I do now?

A: You need to contact us here as soon as you can.

 

Products

 

Q: How can I be sure that the product I am ordering is really manufactured in Europe?

A: We only work with thoroughly checked European Manufacturers, and we allow their products on Chopni.com only after signing a contract with them and performing a detailed check-up of each product they upload and the information they provide. In addition, every product has its own Certificate of Authenticity, which guarantees that it was produced on the territory of the European Economic Area.

 

Q: Once unwrapped, may the product be returned 14 days after I have received it?

A: Yes, as long as the wholesome look of the product and the wrapping have not been damaged (torn, disposed of, wrinkled). We will not ask questions and will refund your money.

 

Q: If the product I received is faulty or unusable upon receiving, what should I do?

A: Please read the “Returns Information” or contact us here.

 

Q: The product is not faulty or damaged, but does not meet my expectations or the information provided by the Seller. Is it possible to return the product and get a refund?

A: Yes, provided this is done 14 calendar days after receiving the product and the product and its wrapping are in the same condition they were when received by the Client.

 

Refunds or Exchanges

 

Q: When can I expect my money to be refunded after I return the product?

A: After we have received a confirmation that the product has been received by the Seller, we will refund the money as follows:

-          Payments, made via debit or credit card – we will refund back to the card used for the payment.

-          Payments, made via cash on delivery or via EasyPay – we will refund the money to a bank account, additionally provided by the Client.