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Detailed information about your income and current balance you can find on your Seller’s Account Dashboard. The received amounts for finalized orders within a calendar month are accounted for and sent to you at semi-monthly periods.
· For orders, finalized between the 1st and the 15th of the month, the amounts are transferred on the 30th of the same month or on the next available working day, after the 30th, if it falls on a weekend or a holiday.
· For orders, finalized between the 16th and the end of the same calendar month (depending on the case, it may be 28th, 29th, 30th or 31st): The amount is transferred on the 15th of the following calendar month or on the next available working day, after the 15th, if it falls on a weekend or a holiday.
Chopni will transfer to your bank account, all sums, received from clients, for finalized orders during the current financial period, reduced by the commission owed to Chopni, and the amount for delivery added, when it is paid for by the clients.
When the current financial period has ended and the amounts are forwarded for payout you must keep track of your Dashboard, where on the day before the date of payment, on the right of your Balance, the Amount to Receive from finalized orders will show up. This amount will be transferred to your bank account on the day of payment.
One the day before payment, we will upload the invoice with the commission amount you owe for the financial period, on your profile, and you may download it from there. The amount owed for the commission has already been deducted from the amount you will receive.
Respectively, on the 15th or the 30th day of the month, if it is a working day, or the next available working day if it falls on a weekend or holiday, the Invoiced Amount will be transferred to the Bank Account you have indicated.
After sending the amount due to you for the finalized financial period, the amount for Invoicing under your Current Balance in your Control Panel will be reset and the new Current financial period will start.
Detailed and full information about current and past financial periods of finalized sales, transactions and payments you can find in the section Reports, located in your Seller’s Account.
Why Chopni keeps the received money for a certain period of time?
On the grounds of the European Legislation, the Client has the right, in a period of 14 (fourteen) days after delivery, without owing compensation or penalty and without pointing a reason, to terminate the entered contract, by returning the ordered product, provided that it has NOT BEEN USED, the wholeness of the package has not been disturbed (the courier container may be opened) and the product is in the same condition as it was when received, with corresponding documentation and under the conditions of the correlating laws in the European Legislation.
The refund of the amount paid is performed in the order of its processing, in a 14-day (fourteen day) period, as of the date of receiving the client’s intentions of termination the contract, on the grounds of the European Legislation and after receiving the returned product.
Chopni keeps the received by the Clients, for the financial period, money for the set period of time, so it could be refunded to the Clients’ accounts in such cases when they take advantage of their right to return the product.