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Last Updated: 10 January 2019
Detailed information about your income and current balance you can find on your Seller’s Account Dashboard. The received amounts for finalized orders within a calendar month are accounted for and sent to you at semi-monthly periods.
Chopni will transfer to your bank account, all amounts, received from clients, for finalized orders during the current financial period, reduced by the commission owed to Chopni, and the amount for delivery added, when it is paid for by the clients.
Example in 3 steps:
When the current financial period has ended and the amounts are forwarded for payout, on the day before the date of payment, in your Dashboard on the right of your Balance, the Amount to Receive from finalized orders will show up. This amount will be transferred to your bank account on the day of payment.
One the day before payment, you will receive the invoice for the commission amount we will deduct for the financial period, on your email, and you may download it from there.
The amount owed for the commission has already been deducted from the amount you will receive.
Respectively, on the 1st or the 16th day of the month, if it is a business day, or the next available business day if it falls on a weekend or holiday, the Invoiced Amount will be transferred to the Bank Account you have indicated in your Shop Settings.
After sending the amount due to you, for the finalized financial period, the amount for invoicing (Ready for Payout) under Your Current Balance in your Control Panel will be reset and the new Current financial period will start.
Your all-time sales will automatically be added to the Your Earnings to Date section of the Dashboard.
Detailed and full information about current and past financial periods of finalized sales, transactions and payments you can find in the section List of Sales, located in your Shop's Account.
Why Chopni keeps the received money for a certain period of time?
On the grounds of the European Legislation, the Customer has the right, in a period of 14 (fourteen) calendar days, after delivery, to return the product/s without owing compensation or penalty and without pointing a reason, provided that:
The refund of the amount paid is performed in the order of its processing, in a 14-day (fourteen day) period, as of the date of receiving the client’s intentions of termination the contract, on the grounds of the European Legislation and after the Seller has received the returned product.
Chopni keeps the received money from the Clients for the set period of time, so it could be refunded to the Clients’ accounts in such cases when they take advantage of their right to return the product.