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Last Updated: 4 January 2019
Via Chopni.com every Customer can get in touch with all Sellers on the platform. Customers are able to see the location of an item, as well as delivery costs and an estimated delivery time on each product. This information is displayed on the product page, on the right side of the product image. Also, you will have a final chance to view and change (if available) the delivery settings, before you check out, in your shopping cart.
Find Delivery details on Product Page
The delivery of the orders is organized by the Sellers. The delivery details are visible on the Product page and are also located in the Shipping Cart before check out. There you can find different options that each Seller provide as well as delivery time. You can select the most suitable delivery option for you during check out. Many Sellers offer free delivery as well. If there is no delivery information being provided, Customers can get in touch directly with the Seller, using the button "Message", located under the Shop's logo.
Shop with Worldwide Delivery
Most of the sellers on Chopni.com provide a worldwide delivery options, however, if you do not find delivery to your country you can directly turn to the Seller via the “Message” button below the seller`s logo on the product page to ask whether or not they can add delivery to your country. Keep in mind that in this case you may be charged for additional fees, duties or taxes because of customs requirements in your country.
Put correct Delivery address
Customers on Chopni.com can check their address before completing their orders. They can set up, delete, replace their address in their Profiles under the "My Adresses" tab.
Shop with confidence
When purchasing a product from Chopni.com each and every Customer we have is being protected. You can get acquainted with our Buyer Protection Section for further information. After receiving an order, Chopni.com verifies the payment and forwards it to the Seller for completion. The Seller will complete the order according to the delivery option selected by the Customer. The delivery of the products may vary according to the destination. Deliveries usually take between 3 and 14 working days. In rare occasions they may take longer, in which case you will be notified.
Follow your parcel's status and tracking information
Every seller will provide You with a Tracking Number when Your order is shipped. You can find Your Tracking Number in the order page in the comments section next to the order status SHIPPED. You can then track Your order at the following website: Track Your Parcel
Issues and Returns
Should any issues with your delivery arise, remember that we've got you covered. If there is some problem with your delivery you can first contact the Seller directly via the "Message" button below the Seller’s logo in the product page. If you by some reason are not satisfied with their response, get in touch with us at email@example.com to resolve the issue. If you would like to Return a product, read about the Return Policy.
If there are any discrepancies or you need any assistance, please contact us and we will resolve your issue in the shortest possible time.