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Baba's Soapery was born out of a desire to learn and share the traditional craft of soap making. We were inspired by the simple, yet effective and indulgent recipes that our babas (Slavic word for "grandmother") concocted in their kitchens. Our aim is to bring you all-natural luxurious alternatives to our grannies' soaps, all handmade with passion and colour.
It is important to us to create products that are ethical, wholesome and with a minimal environmental footprint. All our products are vegan and cruelty-free, we do not use palm oil in any of our soaps, and we use recycled paper and non-toxic ink to print our packaging. Our soaps are free from parabens, phthalates, silicones and synthetic surfactants, and are full of happiness!
Our aim from the very beginning was to give back to our community. Elderly care and providing support for Bulgaria's aging population has always been a topic close to our hearts. We are proud to support the vital work of the Bulgarian organisation BCause and their fund Our Parents - they provide social and medical care to elderly people living alone in remote locations. When you buy any of our products, we donate 5% of the sale directly to the fund, thus helping many elderly Bulgarian people live a more dignified and connected life.
Shipping in Bulgaria / EU
We send out orders within 1-3 business days, subject to availability. If the item you have ordered is out of stock, we will contact you to let you know.
Shipping outside the EU
We send out international packages via Bulgarian Posts. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive within 1-2 weeks.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.
Damages and Returns
At Baba’s Soapery we carefully inspect each order before it leaves our studio and pack it with due care to avoid damages. In the rare case that your item(s) arrive damaged during shipment, please contact us by sending us a message via the Chopni.com platform with your order number and a photo of the damages. Please be sure to send us those details within 7 days of receiving your item(s), and we will be happy to send you a replacement.
We are happy to exchange your soap for another of the same size, or offer you a full refund for your order not including any shipping fees if you contact us within 14 days of receipt of your parcel. The refund will be issued after we have received your returned item, and verified its unopen, unmarked packaging and undamaged condition. We do not offer returns or refunds for used items due to the nature of the products.
Please note that the buyer is responsible for all shipping and handling fees.